Policies

Last Updated: 12/06/2026 1. Introduction SYTEX ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, products, and services. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable. By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy. 2. What Information We Collect We may collect personal information that is reasonably necessary to provide our services, including: Full name and business name. Email address and telephone number. Business address and billing information. Information provided through contact forms, support requests, or service enquiries. Account and subscription information relating to our services. Technical information such as IP addresses, browser type, operating system, device information, and website usage data. Any other information you voluntarily provide to us. Where we provide managed IT or cybersecurity services, we may also process business-related technical information necessary to deliver and support those services. 3. How We Collect Information We collect personal information in a variety of ways, including when you: Visit or interact with our website. Submit an enquiry or request a quote. Contact us by phone, email, or online form. Purchase or use our products or services. Subscribe to newsletters or marketing communications. Engage with us through social media or other digital platforms. We may also collect information automatically through cookies, analytics tools, and similar technologies. 4. How We Use Your Information We may use your personal information to: Provide, manage, and support our products and services. Respond to enquiries and customer support requests. Process payments and manage accounts. Schedule consultations, service calls, or project work. Improve our website, products, and customer experience. Communicate service updates, security notices, or important business information. Send marketing communications where permitted by law or where you have consented. Comply with legal and regulatory obligations. We will only use your personal information for purposes that are reasonably related to the reason it was collected or as otherwise permitted by law. 5. Disclosure of Personal Information We may disclose your personal information to trusted third parties where necessary to operate our business and provide our services, including: Cloud hosting and infrastructure providers. Payment processors and financial service providers. Technology vendors and software platforms. Telecommunications and internet service providers. Professional advisers, including legal and accounting services. Government or regulatory authorities where required by law. We do not sell or rent your personal information to third parties. 6. Overseas Disclosure Some of our service providers or technology platforms may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security standards consistent with Australian privacy requirements. 7. Cookies and Website Analytics Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience. Cookies may collect information such as your IP address, browser type, pages visited, and time spent on our website. You can choose to disable cookies through your browser settings; however, some parts of the website may not function correctly if cookies are disabled. For more information, please refer to our Cookie Policy. 8. Data Security We take reasonable technical, administrative, and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. As an IT and cybersecurity provider, we implement security controls designed to safeguard the information entrusted to us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. 9. Data Retention We retain personal information only for as long as it is required for the purposes for which it was collected, to provide our services, to meet legal or regulatory obligations, or to resolve disputes and enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it. 10. Access and Correction You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided below. We may require verification of your identity before processing your request. 11. Marketing Communications We may send you information about our products, services, or promotions where you have consented or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe link provided or by contacting us directly. Service-related communications necessary for the delivery of our services may still be sent even if you opt out of marketing messages. 12. Third-Party Websites Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information. 13. Complaints If you believe we have breached your privacy rights or have concerns about how we have handled your personal information, please contact us in writing using the details below. We will investigate your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal obligations. Any updates will be published on this page, and the revised version will take effect from the date it is posted. 15. Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: SYTEX Adelaide, South Australia, Australia Email: info@sytex.com.au Phone: 08 7078 8712 Website: www.sytex.com.au

Last Updated: 12/6/2026 1. Introduction This Cookie Policy explains how SYTEX ("we", "us", "our") uses cookies and similar technologies when you visit our website. It should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal information. By continuing to use our website, you consent to our use of cookies in accordance with this Policy, except where you have disabled them through your browser settings. 2. What Are Cookies? Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They help websites function correctly, improve user experience, remember preferences, and provide information about how visitors interact with the site. Cookies may be temporary ("session cookies"), which are deleted when you close your browser, or persistent ("persistent cookies"), which remain on your device for a set period or until you delete them. 3. How We Use Cookies SYTEX uses cookies and similar technologies to: Ensure our website functions properly and securely. Remember your preferences and settings. Improve website performance and user experience. Analyse website traffic and visitor behaviour. Measure the effectiveness of marketing and advertising campaigns. Help protect our website against fraud, abuse, and security threats. 4. Types of Cookies We Use Essential Cookies These cookies are necessary for the operation and security of our website. Without them, certain features and services may not function correctly. Performance and Analytics Cookies These cookies collect anonymous information about how visitors use our website, such as pages viewed, traffic sources, and error messages. This information helps us improve the performance and usability of our website. Functionality Cookies These cookies remember choices you make, such as your preferred settings or form information, to provide a more personalised experience. Marketing and Advertising Cookies Where applicable, these cookies may be used to measure the effectiveness of advertising campaigns and to deliver relevant content or advertisements based on your interests. 5. Third-Party Cookies We may use trusted third-party services that place cookies on our website to provide analytics, functionality, or marketing services. These may include: Website analytics providers (such as Google Analytics). Marketing and advertising platforms. Social media integrations. Live chat or customer support tools. These third parties may collect information in accordance with their own privacy and cookie policies. SYTEX does not control the operation of third-party cookies. 6. Managing Cookies Most web browsers automatically accept cookies, but you can modify your browser settings to reject or remove cookies if you prefer. You may also be able to manage your cookie preferences through any cookie consent banner provided on our website. Please note that disabling certain cookies may affect the functionality, performance, or availability of parts of our website. For information on managing cookies, refer to the help section of your browser or device settings. 7. Website Analytics We may use analytics services to better understand how visitors use our website. These services may collect information such as your IP address, browser type, operating system, pages visited, and time spent on the site. This information is generally aggregated and used to improve our website, products, and services. It is not used to personally identify individual visitors unless required for security or legal purposes. 8. Changes to This Cookie Policy We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be published on this page, and the revised version will take effect from the date it is posted. 9. Contact Us If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact us: SYTEX Adelaide, South Australia, Australia Email: info@sytex.com.au Phone: 08 7078 8712 Website: www.sytex.com.au

Last Updated: 12/6/2026 1. Purpose This Acceptable Use Policy ("Policy") outlines the acceptable use of SYTEX's website, products, and managed IT, cloud, cybersecurity, telecommunications, and related technology services. It is designed to protect the security, reliability, and integrity of our systems, our customers, and third parties. By using our website or engaging our services, you agree to comply with this Policy. 2. Lawful Use You must only use SYTEX services for lawful and authorised purposes. You must not use our services in any way that breaches any applicable Australian law or regulation, or that infringes the rights of others. 3. Prohibited Activities You must not use our website or services to: Engage in illegal, fraudulent, deceptive, or misleading activities. Access, interfere with, or attempt to gain unauthorised access to any system, network, account, or data. Distribute malware, ransomware, viruses, spyware, or other malicious software. Send spam, phishing emails, or unsolicited bulk communications. Host, transmit, or distribute material that is unlawful, offensive, defamatory, abusive, discriminatory, or infringes intellectual property rights. Attempt to disrupt, overload, or interfere with the operation or security of any network, system, or service. Use our services to facilitate cyberattacks, denial-of-service (DoS/DDoS) attacks, or other malicious activity. Resell or misuse our services in a way that negatively impacts other customers or our infrastructure. 4. Email and Communication Services Where SYTEX provides email, Microsoft 365, or telecommunications services, you agree not to use those services for: Sending unsolicited commercial messages or spam. Phishing, impersonation, or identity fraud. Distributing harmful or malicious content. Harassment, abuse, or unlawful communications. We reserve the right to investigate and take appropriate action where misuse is suspected. 5. Cybersecurity and Network Protection Customers must take reasonable steps to help maintain the security of their own systems and accounts. This includes: Maintaining strong passwords and secure authentication practices. Protecting login credentials from unauthorised access. Promptly notifying SYTEX of any suspected security incident or unauthorised account activity. Ensuring authorised users understand and comply with this Policy. SYTEX may implement security controls, filtering, monitoring, or temporary restrictions where necessary to protect our systems, customers, or third parties from security threats. 6. Fair Use Our services are intended for normal business use. Activities that place excessive or unreasonable demands on shared infrastructure or that negatively impact service quality for other customers may be restricted or require an alternative service arrangement. Where applicable, fair use limits may apply to internet, cloud, backup, phone, or managed services. 7. Monitoring and Enforcement To maintain the security and integrity of our services, SYTEX may monitor, investigate, or review the use of our systems where reasonably necessary to: Detect or prevent security threats or misuse. Maintain service performance and reliability. Comply with legal or regulatory obligations. Protect the rights, property, or safety of SYTEX, our customers, or third parties. We may suspend or restrict access to our services without notice where we reasonably believe this Policy has been breached or where immediate action is required to protect systems or data. 8. Customer Responsibility Customers are responsible for ensuring that their employees, contractors, agents, and authorised users comply with this Acceptable Use Policy. Any breach by an authorised user may be treated as a breach by the customer. 9. Changes to This Policy SYTEX may update this Acceptable Use Policy from time to time to reflect changes to our services, business practices, or legal obligations. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any updated Policy. 10. Contact Us If you have any questions about this Acceptable Use Policy or wish to report suspected misuse of our services, please contact us: SYTEX Adelaide, South Australia, Australia Phone: 08 7078 8712 Email: info@sytex.com.au Website: sytex.com.au

Last Updated: 12/6/2026 1. Purpose This Managed Services Policy outlines the general terms, responsibilities, and service standards relating to the managed IT and technology services provided by SYTEX ("we", "us", "our"). It is intended to provide transparency around how our managed services operate and what customers can expect when engaging with us. This Policy should be read together with our Terms & Conditions, Privacy Policy, and any Service Level Agreement (SLA) or service proposal provided to you. 2. Scope of Services SYTEX provides a range of managed technology services, which may include: Managed IT Support and Helpdesk Services. Cybersecurity and Endpoint Protection. Microsoft 365 Licensing and Management. Cloud Services and Infrastructure Management. Business Phone Systems and VoIP Services. Data Backup and Disaster Recovery. Network, Server, and Device Management. Security Monitoring and Security Operations Centre (SOC) Services. IT Strategy, Consulting, and Project Delivery. The specific services provided will depend on your selected plan, service agreement, or accepted quotation. 3. Service Delivery Our goal is to provide proactive, reliable, and responsive IT services that help keep your business operating efficiently and securely. Services may be delivered remotely or on-site, depending on the nature of the request and the service agreement in place. Standard business support hours and target response times are outlined in our Service Level Agreement (SLA), unless otherwise agreed in writing. 4. Customer Responsibilities To help us deliver effective managed services, customers agree to: Provide accurate and up-to-date contact information. Maintain appropriate licences, subscriptions, and third-party services where required. Provide SYTEX with the necessary access, permissions, and information to support and manage covered systems. Ensure authorised users follow reasonable cybersecurity and password management practices. Notify us promptly of suspected security incidents, service disruptions, or unauthorised access. Maintain appropriate backups of business-critical information where this is not included within the agreed service scope. Delays caused by lack of access, incomplete information, or third-party dependencies may affect service delivery. 5. Remote Monitoring and Management Where applicable, SYTEX may deploy monitoring and management tools to supported devices and systems to assist with maintenance, updates, security monitoring, and remote support. These tools are used solely for the purpose of delivering agreed services, improving system reliability, and helping identify and resolve issues before they impact business operations. 6. Third-Party Services and Vendors Many IT environments rely on third-party products and services, including cloud providers, internet providers, telecommunications carriers, software vendors, and hardware manufacturers. While SYTEX will work with these providers on your behalf where appropriate, we cannot guarantee the availability, performance, or support outcomes of third-party services outside our direct control. 7. Cybersecurity and Shared Responsibility SYTEX implements industry-standard security practices and provides proactive cybersecurity services where included in your agreement. However, cybersecurity is a shared responsibility. Customers remain responsible for: Maintaining secure passwords and user practices. Reviewing user access and permissions. Approving significant configuration or security changes where required. Ensuring staff receive appropriate cybersecurity awareness and training. No technology solution can guarantee complete protection against all cyber threats. 8. Data Backup and Disaster Recovery Where backup and disaster recovery services form part of your managed service plan, SYTEX will configure and manage those services in accordance with the agreed scope. Customers are responsible for reviewing backup requirements and notifying us of any changes to systems, data, or retention needs that may affect backup coverage. We recommend periodic testing of recovery procedures to ensure business continuity. 9. Service Changes and Additional Work Requests that fall outside the agreed managed service scope, including major projects, hardware procurement, office relocations, or significant system changes, may be quoted separately or billed as additional work. SYTEX will advise you where additional charges or approvals apply before commencing such work where reasonably practicable. 10. Fair Use Managed services are intended to provide reasonable support and administration for covered systems. Excessive or abnormal usage, repeated requests arising from unsupported systems, or activities that place unreasonable demands on resources may require a revised service arrangement or additional charges. 11. Service Suspension SYTEX reserves the right to suspend or limit services where necessary to: Protect the security or integrity of systems and networks. Prevent unlawful or malicious activity. Comply with legal or regulatory obligations. Address unpaid accounts or material breaches of service agreements, where permitted by law. Where possible, we will provide reasonable notice before any suspension. 12. Policy Updates We may update this Managed Services Policy from time to time to reflect changes in our services, technology, or legal obligations. The latest version will be published on our website, and continued use of our services constitutes acceptance of the updated Policy. 13. Contact Us If you have any questions about this Managed Services Policy or our managed IT services, please contact us: SYTEX Adelaide, South Australia, Australia Phone: 08 7078 8712 Email: info@sytex.com.au Website: sytex.com.au

Last Updated: 12/6/2026 1. Purpose This Service Level Agreement (SLA) outlines the expected service levels, response times, and support commitments provided by SYTEX ("we", "us", "our") as part of our managed IT and technology services. This SLA forms part of your service agreement with SYTEX and should be read together with our Managed Services Policy, Terms & Conditions, and any specific service proposal or contract. 2. Support Hours Standard support is available during: Monday to Friday: 8:30am – 5:00pm (ACST/ACDT) Location: Adelaide, South Australia Excluding: South Australian public holidays unless otherwise agreed in writing After-hours or emergency support may be available depending on your service plan. 3. Support Channels Customers can request support via: Phone Email Remote support tools Support ticketing system (where applicable) All requests are logged and tracked to ensure proper resolution and accountability. 4. Response Times SYTEX targets the following initial response times during business hours: Critical (System Down / Major Impact): Within 1 hour High (Significant Impact): Within 2–4 hours Medium (Standard Issue): Within 1 business day Low (Minor Request / Advisory): Within 2–3 business days Response time refers to the time taken to acknowledge and begin assessing the issue, not full resolution time. 5. Priority Definitions Critical: Complete outage or major security incident affecting business operations. High: Significant degradation of service affecting multiple users or key systems. Medium: Issue affecting a single user or non-critical function. Low: General queries, minor issues, or service requests with minimal operational impact. 6. Service Targets While we aim to resolve issues as quickly as possible, resolution times vary depending on complexity, third-party vendors, hardware availability, and customer responsiveness. Where applicable, SYTEX will: Provide regular updates on ongoing issues. Escalate incidents where required. Engage third-party vendors when necessary. 7. Availability and Uptime Where SYTEX manages infrastructure, we aim to maintain high service availability; however, uptime guarantees may depend on the underlying service provider (e.g. Microsoft, cloud hosting providers, internet carriers). We are not responsible for outages caused by third-party providers outside our control. 8. Maintenance and Planned Outages From time to time, maintenance may be required to ensure systems remain secure and up to date. Where possible, SYTEX will: Provide advance notice of planned maintenance. Schedule work outside standard business hours. Minimise disruption to business operations. Emergency maintenance may be performed without prior notice where required for security or stability. 9. Customer Responsibilities To ensure effective support, customers agree to: Provide timely access to systems and information. Maintain up-to-date contact details. Report issues as soon as they are identified. Ensure authorised staff are available when required for troubleshooting. Delays caused by lack of access or third-party dependencies may impact resolution times. 10. Exclusions This SLA does not apply to: Third-party services not managed by SYTEX. Issues caused by customer misuse, negligence, or unauthorised modifications. Hardware failures outside of managed support agreements. Internet or telecommunications provider outages beyond SYTEX control. 11. Review and Changes SYTEX may update this SLA from time to time to reflect changes in services, technology, or operational requirements. The latest version will always be available on our website. 12. Contact Us For support or SLA-related enquiries: SYTEX Adelaide, South Australia, Australia Phone: 08 7078 8712 Email: info@sytex.com.au Website: sytex.com.au

Last Updated: 12/6/2026 1. Purpose SYTEX ("we", "us", "our") is committed to maintaining the security of our systems, services, and customer environments. This Security & Responsible Disclosure Policy outlines how security vulnerabilities can be reported to us and how we handle and respond to security incidents in a responsible and coordinated manner. This policy applies to our website, systems, managed services, cloud environments, and any digital infrastructure operated or supported by SYTEX. 2. Reporting Security Vulnerabilities We encourage security researchers, customers, and members of the public to report potential security vulnerabilities responsibly. If you believe you have discovered a security issue, please contact us immediately: Email: info@sytex.com.au Phone: 08 7078 8712 Location: Adelaide, South Australia, Australia When reporting an issue, please include as much detail as possible, such as: Description of the vulnerability. Steps to reproduce the issue. Systems, services, or URLs affected. Any supporting evidence or screenshots (if applicable). 3. Our Commitment When a valid security vulnerability is reported, SYTEX will: Acknowledge receipt of your report in a timely manner. Investigate and validate the issue as appropriate. Take reasonable steps to remediate or mitigate confirmed vulnerabilities. Keep the reporter informed of progress where appropriate. We treat all reports seriously and prioritise remediation based on the severity and potential impact of the issue. 4. Responsible Disclosure Expectations We ask that security researchers and reporters: Do not access, modify, or delete data that does not belong to them. Do not disrupt or degrade services (e.g., denial-of-service attacks). Do not exploit vulnerabilities beyond what is necessary to demonstrate the issue. Do not publicly disclose the vulnerability before we have had a reasonable opportunity to investigate and address it. Coordinated disclosure helps protect customers and ensures issues are resolved safely and effectively. 5. Safe Harbour SYTEX supports responsible security research conducted in good faith. We will not pursue legal action against individuals who: Follow this policy in good faith. Do not compromise customer data or systems. Do not engage in malicious or disruptive behaviour. This safe harbour does not apply to individuals who violate applicable laws or act in bad faith. 6. Scope This policy applies to: SYTEX websites and web applications. Managed IT systems and infrastructure operated by SYTEX. Cloud services, integrations, and supported environments. Internal systems where applicable. Third-party systems or services not controlled by SYTEX are outside the scope of this policy. 7. Exclusions The following are generally considered out of scope: Social engineering attacks (e.g., phishing staff or customers). Physical attacks on SYTEX premises or infrastructure. Denial-of-service (DoS/DDoS) testing or flooding. Automated scanning that impacts system performance. If you are unsure whether something is in scope, please contact us first. 8. Data Protection If you unintentionally access or encounter sensitive data during testing, you must: Stop immediately. Do not store, share, or disclose the data. Report the issue to SYTEX as soon as possible. 9. Updates to This Policy SYTEX may update this policy at any time to reflect changes in security practices or legal requirements. The latest version will always be available on our website. 10. Contact Us For security reports or enquiries: SYTEX Adelaide, South Australia, Australia Phone: 08 7078 8712 Email:info@sytex.com.au Website: sytex.com.au